To charge your SoyMomo H2O, you need to make sure that the charger’s pins touch the charging port correctly (on the device’s back), as shown in the image.
With the pins correctly positioned (with the charger), you will see a green battery icon on the SoyMomo’s screen (you can see it by pressing the side button). We recommend to charge it for 4 hours.
Note: If you still have issues, email us at support@soymomo.com to help you.