Support

My SoyMomo

• How to make a call from my SoyMomo?
• How to answer calls on my SoyMomo?
• How to adjust (up/down) the volume on my SoyMomo?
• How to send an SOS alert from my SoyMomo?
• How to turn my SoyMomo on and off
• How to charge my SoyMomo H2O?

SoyMomo's parents App

• How to edit the name or any other information of mi SoyMomo user?
• User App notifications
• Geofences
• How to add a second SoyMomo?
• Can I link more than one user to my SoyMomo?
• How to set the contacts on my SoyMomo?

See all 21 articles

Connectivity

• Does SoyMomo use a SIM card?
• Does my SoyMomo's need balance to make calls?
• Does my SoyMomo's use data?
• Does SoyMomo connect to Wi-Fi?
• What coverage does SoyMomo use?
• Recommended Carriers

GPS / Localization

• What is the GPS precision?
• Why isn't my SoyMomo updating its location?

FAQ

• Why do I get a message saying the it’s disconnected?
• How long does the battery last?
• Why does it say, "approval pending"?
• How to send a voice message (SoyMomo H2O only)
• How can I send a text message?
• Can I change the SIM carrier?

See all 16 articles